Bilingual Patient Care Representative

2 weeks ago


Angeles City, Central Luzon, Philippines SuperStaff Full time
Responsibilities:

The Bilingual Patient Care Representative is responsible for interacting with customers via various communication channels, including phone, email, or online chat. The primary goal is to provide accurate and relevant information regarding medical products, services, billing, and technical support. Additionally, maintaining customer records and updating them accurately in the system is a crucial responsibility.

Main Duties:
  • Interacting with customers to provide support and information on assigned products or services.
  • Responding to inquiries and communications from customers, vendors, and business associates.
  • Maintaining accurate records of customer interactions, including inquiries, complaints, or comments.
  • Collaborating with team leads and other agents to resolve customer queries.
  • Participating in ongoing training and development to enhance knowledge and skills.

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