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Care Coordinator for Patient Support

3 weeks ago

Cebu City, Central Visayas, Philippines Outsourced Full time
About the Job

This role as a Care Coordinator for Patient Support is an integral part of our team. You will work alongside clients' advocates to manage and execute care coordination tasks. Your direct communication with various stakeholders in a patient's healthcare journey will involve insurance companies, clinics, hospitals, and community organizations.

Key Responsibilities
  • Work collaboratively with client's advocates to ensure efficient resolution of patient needs.
  • Communicate effectively with stakeholders via phone to facilitate various tasks.
  • Document and track tasks diligently using Salesforce CRM.
  • Self-manage your caseload effectively to guarantee timely completion of tasks.
Requirements
  • Excellent English language skills, both spoken and written.
  • Strong professional communication skills.
  • Knowledge of healthcare administrative terminology.
  • Previous experience in customer service (call support, counseling, coaching, billing support, etc.).
  • Meticulous attention to detail with a focus on delivering high-quality work.
  • Pledge to meet deadlines and uphold promises to colleagues.