Linux Systems Engineer
5 days ago
Permhunt is seeking a skilled Senior Linux Support Engineer to join their global support team.
About the RoleThis role focuses on providing expert technical support for customers using Permhunt's custom Linux-based storage software. As a Senior Linux Support Engineer, you will assist customers with setup, troubleshooting, and optimization of Linux systems, while also participating in technical research and contributing to Permhunt's technical content.
Key Responsibilities:- Provide In-Depth Technical Support: Assist customers with installations, upgrades, and troubleshooting via Zendesk, leveraging your expertise in Linux systems administration.
- Analyze System Performance: Utilize tools like iperf, iostat, fio, htop, and Wireshark to analyze network, storage, and CPU performance.
- Automate Tasks: Automate tasks using Bash, Python, or Perl, leveraging tools like grep, sed, and awk for log parsing and data manipulation.
- Manage SSH Key-Based Authentication: Manage SSH key-based authentication, VLAN configurations, and understand storage protocols (iSCSI, NFS, SMB).
- Research and Document Optimizations: Research and document Linux system optimizations for Permhunt's knowledge base.
- Communicate Technical Solutions: Communicate technical solutions clearly, including handling difficult customer interactions.
- Hands-On Knowledge: Hands-on knowledge of scripting, networking, and storage management.
- Familiarity with Virtualization Platforms: Familiarity with virtualization platforms (VMware, Hyper-V, Proxmox/KVM).
- Customer Support Tools: Experience with customer support tools like Zendesk.
- Problem-Solving Mindset: Problem-solving mindset with a proactive approach.
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