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Linux Support Specialist

1 week ago

Makati City, National Capital Region, Philippines Permhunt Full time

Company Overview:

Permhunt is a pioneering storage software company that values innovation and customer satisfaction.

We are seeking a highly skilled Senior Linux Support Engineer to join our global support team.

This role focuses on providing expert technical support for customers using our custom Linux-based storage software.

Job Description:

  • Provide in-depth Linux system support via Zendesk, assisting with installations, upgrades, and troubleshooting.
  • Analyze network, storage, and CPU performance using tools like iperf, iostat, fio, htop, and Wireshark.
  • Automate tasks using Bash, Python, or Perl, leveraging tools like grep, sed, and awk for log parsing and data manipulation.
  • Manage SSH key-based authentication, VLAN configurations, and understand storage protocols (iSCSI, NFS, SMB).
  • Research and document Linux system optimizations for our knowledge base.
  • Communicate technical solutions clearly, including handling difficult customer interactions.

Required Skills and Qualifications:

  • Hands-on knowledge of scripting, networking, and storage management.
  • Familiarity with virtualization platforms (VMware, Hyper-V, Proxmox/KVM).
  • Experience with customer support tools like Zendesk.
  • Problem-solving mindset with a proactive approach.

Ideal Candidate Profile:

  • Proven experience in Linux systems administration and technical support, with a strong foundation in command-line troubleshooting, scripting, and optimization.
  • Experience with storage technologies (e.g., ZFS, Ceph) is a plus but not required.
  • Strong problem-solving skills, a customer-oriented approach, and proactive in identifying ways to improve service and support processes.