Senior Website Project Lead

2 weeks ago

Mandaue City, Central Visayas, Philippines beBeeProject Full time ₱350,000 - ₱400,000

Job Description

The primary responsibility of the Project Manager is to act as the main point of contact for clients who have purchased our website products.

  • Assist clients through the website production process until their website is launched.
  • Act as the bridge between clients and the development team.
  • Ensure projects remain within scope and schedule.
  • Report project progress regularly to clients.
  • Proactively suggest improvements for clients' online presence based on industry best practices.

Key Responsibilities

  • Manage website projects in production.
  • Maintain excellent customer relationships.
  • Track and resolve web project issues.
  • Create and deliver project status reports.
  • Understand clients' goals and advise on achieving them.
  • Ensure clients receive services needed to meet their business goals.
  • Support internal and client projects.
  • Coordinate with the Los Angeles office via phone and email.
  • Anticipate project errors before clients contact support.
  • Launch projects with minimal revisions from Quality Assurance.
  • Review websites proactively for issues and revisions.
  • Facilitate effective communication between clients and development team.
  • Maintain low escalation rates.
  • Manage weekly non-contacts.
  • Complete and pass Advanced IDX training.

Requirements

  • Experience managing multiple clients or projects.
  • Background in art and design is a plus but not required.
  • Excellent communication skills with a neutral accent.
  • At least 1 year of customer support experience servicing U.S./North American clients.
  • Experience with internet-related products like web hosting and design.
  • Ability to multitask, prioritize, and meet deadlines.
  • Adaptability and eagerness to learn.
  • Goal-oriented and detail-focused.
  • Positive attitude and team spirit.
  • Knowledge of Salesforce and Wordpress is a plus.
  • Willingness to work at night, Monday to Friday, 12:00 am to 9:00 am.

Competencies

  • Excellent communication
  • Team player
  • Fast learner
  • Organized
  • Patient and flexible
  • Resourceful and assertive
  • Positive attitude
  • Coachable

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