Call Center Operations Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱2,500,000 - ₱3,500,000
Appointment Setting Team Lead Role

We are seeking an experienced leader to oversee appointment-setting operations on a contract basis. The contractor will support customer engagement, ensure service quality, and deliver agreed-upon performance outcomes.

Key Responsibilities
  • Lead call center teams to enhance appointment-setting activities.
  • Deliver coaching, performance feedback, and process improvement recommendations to drive team outcomes.
  • Monitor appointment-setting results and report on agreed-upon performance metrics.
  • Support escalated calls when necessary and provide subject-matter expertise for resolution.
  • Recommend strategies to improve productivity, efficiency, and conversion performance.
  • Collaborate with leadership on aligning appointment-setting outcomes with broader sales and marketing initiatives.
  • Maintain a professional and positive engagement with the appointment-setting team.
Required Qualifications
  • 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Knowledge of the roofing, construction, or home improvement industry is beneficial.
  • Proven ability to analyze performance data and deliver actionable insights.
  • Strong communication and leadership skills.
  • Familiarity with CRM and call center software.
  • Ability to work under pressure, meet deadlines, and drive results.

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