Operations Supervisor for Call Center Team

3 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time $65,000 - $78,000

Job Title: Operations Supervisor

The Operations Supervisor is responsible for leading a team of representatives who answer incoming phone inquiries regarding retirement plans, ensuring maximum productivity and service quality.

Key Responsibilities:

  • Team Leadership - manages a team of call center representatives and coordinates client service inbound call center to ensure consistent high level of service is attained.
  • Provide ongoing coaching, feedback, and career development to team members.
  • Write and deliver effective performance evaluations for all team members, address any team performance issues, track team members' attendance and leave schedules.
  • Serve as a Supervising Principal for FINRA Series 6/63 licensed representatives and be familiar with all FINRA and SEC regulations.
  • Perform weekly quality monitoring on all team members.
  • Conduct monthly one-on-one meetings and ongoing coaching with staff.
  • Ensure call center statistical and quality goals are achieved/exceeded.
  • Schedule and facilitate team meetings, implement contests or other morale-building programs, assist in training, liaise with other departments to implement enhancements and/or changes impacting the call center, work with implementation areas in the incorporation of new business.
  • Identify trends in escalated issues and proactively address with staff.
  • Assess staffing needs, conducts prospective employee interviews, and makes decisions regarding the hiring of new employees.

Requirements:

  • Bachelor's degree, preferably in a business-related field.
  • Without a degree, 3 years of management experience required, preferably in a call center.
  • FINRA Series 6, 63, and 26 required within established timeframes.
  • Excellent organization, prioritization, and planning skills required.
  • Strong communication skills required.
  • Fluent in English.
  • Ability to work overnight hours.
  • FINRA fingerprinting required upon hire.

We are an equal opportunity employer committed to diversity. All individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other protected characteristic.

  • Call Center Operations Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    Position: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered. Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement. ...

  • Call Center Operations Manager

    3 days ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱2,500,000 - ₱3,500,000

    Appointment Setting Team Lead RoleWe are seeking an experienced leader to oversee appointment-setting operations on a contract basis. The contractor will support customer engagement, ensure service quality, and deliver agreed-upon performance outcomes.Key ResponsibilitiesLead call center teams to enhance appointment-setting activities.Deliver coaching,...

  • Call Center Agent

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    TASQ is looking for English speakers to work on-site in Taguig for its collections call center agent account on June 3.The prescreening interview will be done over the phone.Job Description: Requirements: High School Diploma or its equivalent1 year of call center collections, customer service, or telemarketing experience preferred, but not required.Good...

  • Call Center Agent

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12. The pre-screening interview will be conducted over the phone, so please make sure your phone line is available. **In this role, you will:** - Assist customers by empathetically addressing their inquiries or concerns regarding...

  • Call Center Agent

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is seeking Spanish bilingual call center agents who are ready to work on-site in Taguig, starting on May 12. The pre-screening interview will take place over the phone, so please keep your phone line available. **In this position, you will:** - Assist customers by addressing their inquiries or issues related to financial products and services with...

  • Spanish Call Center Agent

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    **Position Overview** TASQ is looking for Spanish-speaking bilingual call center representatives who can work on-site in Taguig, starting May 12. Please ensure your phone is available for the pre-screening interview, which will be conducted via phone call. **Key Responsibilities:** - Provide customer support by addressing questions and concerns regarding...

  • Sales Call Center

    1 week ago

    Taguig, National Capital Region, Philippines Best Reliable Resources Full time ₱500,000 - ₱1,000,000 per year

    WE'RE HIRING Onsite | BGC, Taguig Full-time We're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.SALES CALL CENTER REPRESENTATIVE Drive revenue and build customer loyalty over the phone. What You'll Be Doing ...

  • Trainer Call Center

    1 week ago

    Taguig, National Capital Region, Philippines Empower Full time ₱900,000 - ₱1,200,000 per year

    TheTrainer Call Centerwill create an engaging learning environment for Empower Workplace Solutions (EWS) Participant Services and Empower Personal Wealth (EPW) Call Centers. Prepares new hires to be ready to take calls. Utilizes their call taking experience and Empower Up (internally developed training program) training materials to facilitate interactive...

  • Trainer Call Center

    6 days ago

    Taguig, National Capital Region, Philippines Empower Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Store Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines Power Mac Center Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring – Store SupervisorCompany DescriptionPower Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable technology.JOB...