Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at ConnectUs Marketing Solutions Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Make outbound calls to customers to gather feedback and generate leads.
- Enter data into our customer relationship management (CRM) software to update customer information.
- Collaborate with our sales team to close sales and meet sales targets.
- Perform other duties as assigned by management.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency in Microsoft Office and Google Drive.
- Ability to multitask and prioritize tasks efficiently.
- Customer orientation and ability to adapt to different personalities.
About Us: ConnectUs Marketing Solutions Inc. is a team of highly skilled experts in virtual business processes. We offer a range of services, including email management, bookkeeping, CRM software management, web development, and social media marketing. We are based in the Philippines and serve clients in North America, the UK, and Australia.
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