Collection Performance Manager

4 days ago


Mandaluyong City, National Capital Region, Philippines East West Banking Corporation Full time

Elevate Your Career with EastWest Banking Corporation

Company Overview

We are a consumer-focused universal bank in the Philippines, committed to empowering our employees to drive their careers and grow professionally.

Our mission is to provide a highly engaged team environment that promotes development and goal attainment.

Job Description

As a Collections Associate, you will play a vital role in meeting collection goals while following BSP and other regulations.

Responsibilities include collecting overdue payments via calls, letters, and SMS, handling client requests, and negotiating payment arrangements.

You will assess and initiate financial and non-financial client requests, including reversals, payment transfers, and updating of cardholder information.

Requirements

To succeed in this role, you will need:

  • Bachelor's/College Degree holder;
  • Self-motivated and detail and result oriented;
  • Good analytical, negotiation, and problem-solving skills;
  • Collections related work experience is an advantage;
  • Fresh graduates are welcome to apply;
  • Willing to be assigned in Mandaluyong.
What We Offer

We offer a competitive salary package and benefits, as well as career development and training opportunities.

High-performing individuals will be rewarded through performance-based incentives and recognition programs.

You will have the opportunity to work with industry experts and be mentored by them, with defined career progression paths to guide you in your professional growth.



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