Collections Associate
6 days ago
On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time
Job DescriptionDescriptionI. Job Summary
To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.
II. Duties and Responsibilities
- Performs collection efforts through call outs, collection letters, e-mails and SMS
- Records collection efforts made for each account
- Performs collection call-outs
- Initiates account maintenance by preparing and recording requests for reversals and updating client information
- Reconciles accounts as necessary
- Processes client requests within agreed turnaround time
- Prepares account endorsements for skip tracing and collection follow up
- Achieves collection effectiveness and efficiency by meeting productivity benchmarks
- Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency
- Focuses collection efforts on assigned accounts by team leader
- Ensures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insurance
- Processes partial principal payments upon request of client
- Prepares LIS for housing loan repricing
- Prepares letters for borrowers to update RETR
- Assists in collating document for Dacion and ROPA booking to be forwarded to Collections Officer
- Performs other tasks that may be assigned to them
- Can be assigned to handle other products
- Complies with all Collections Procedures and Processes
Minimum Qualifications:
- 1-3 years of experience in collections or related field
- Diploma or equivalent education
If the position requires you to work overseas, please be vigilant and beware of fraud.
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