Collections Associate

6 days ago


Mandaluyong City, National Capital Region, Philippines Bank of Commerce (Philippines) Full time

On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time

Job DescriptionDescription

I. Job Summary

To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.

II. Duties and Responsibilities

  • Performs collection efforts through call outs, collection letters, e-mails and SMS
  • Records collection efforts made for each account
  • Performs collection call-outs
  • Initiates account maintenance by preparing and recording requests for reversals and updating client information
  • Reconciles accounts as necessary
  • Processes client requests within agreed turnaround time
  • Prepares account endorsements for skip tracing and collection follow up
  • Achieves collection effectiveness and efficiency by meeting productivity benchmarks
  • Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency
  • Focuses collection efforts on assigned accounts by team leader
  • Ensures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insurance
  • Processes partial principal payments upon request of client
  • Prepares LIS for housing loan repricing
  • Prepares letters for borrowers to update RETR
  • Assists in collating document for Dacion and ROPA booking to be forwarded to Collections Officer
  • Performs other tasks that may be assigned to them
  • Can be assigned to handle other products
  • Complies with all Collections Procedures and Processes
Requirements

Minimum Qualifications:

  • 1-3 years of experience in collections or related field
  • Diploma or equivalent education
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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