Supply Chain Operations Manager

The Supply Chain Operations Manager will oversee and optimize all aspects of supply chain operations, including inventory management, vendor sourcing and coordination, and freight and shipping logistics.

This role requires a strategic mindset, strong analytical skills, and the ability to work effectively with remote teams.

• Supply Chain Strategy & Operations:
  • Develop and implement strategies to optimize the complete supply chain, from sourcing materials to final delivery to end consumer or business
  • Manage, track, and optimize the outbound logistics from supplier to warehouse daily to ensure timely delivery and avoid fines
  • Continuously evaluate and improve supply chain processes to enhance efficiency, reduce costs, and mitigate risks
  • Collaborate with sales and marketing teams to forecast demand, plan inventory levels, and align procurement strategies accordingly
• Logistics & Inventory Management:
  • Manage inventory levels to ensure product availability while minimizing holding costs
  • Create regular Purchase Orders using inventory planning software and in-house systems, following established criteria with transparent documentation of quantity determinations
  • Coordinate with shipping partners to ensure timely and cost-effective delivery of products to customers across the US
  • Implement OKRs to monitor supply chain health, identify bottlenecks, and drive continuous improvement
• Vendor & Partner Relations:
  • Establish, maintain, source, and negotiate strong relationships with suppliers, negotiating contracts, building relationships, and ensuring quality and timely delivery
  • Work closely with logistics partners to resolve issues, optimize transit times, and enhance service levels
  • Travel to trade shows and suppliers as needed to source new suppliers, typically 1-3 times per year
• Compliance & Risk Management:
  • Evaluate and ensure all supply chain activities comply with relevant US regulations and international standards
  • Identify potential supply chain risks and develop contingency plans to address disruptions
• Collaboration & Support:
  • Liaise with management, operations, finance, and cross-functional teams to align supply chain initiatives with overall business strategy
  • Accept, recommend, and optimize additional tasks and responsibilities to meet business objectives
• Process Improvement:
  • Utilize and enhance supply chain and inventory management systems (e.g., Inventory Planner, ERPs) and Microsoft Excel / Google Sheets for efficient data analysis and reporting
  • Identify, document, and implement process improvements to enhance accuracy, efficiency, and compliance in supply chain operations
  • Stay educated on industry trends to share, discuss, and implement
  Professional Qualifications
  • Education:
    • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
  • Experience:
    • 5+ years of experience in supply chain and logistics management, preferably within the e-commerce or retail industry
    • Proven track record of managing warehouse operations, including in-house and/or third-party logistics
    • Proven track record in purchasing and optimizing inventory levels
    • Proven experience building and nurturing long-term supplier and vendor relationship stacks
  • Technical Skills:
    • Proficiency in supply chain management software and ERP systems
    • Strong analytical and problem-solving skills with advanced knowledge of Microsoft Excel / Google Sheets and data analysis tools
    • Experience with e-commerce platform; Shopify is strongly preferred
    • Experience with project management and collaboration software; ClickUp and Slack preferred
  • Communication Skills:
    • Prior exposure to remote work and experienced in coordinating with cross-cultural teams
    • Excellent written and verbal communication skills to effectively collaborate with remote teams. Candidate should have a score of at least C1 Proficient User rating.
  • Organizational Skills:
    • Strong time management and multitasking abilities, with keen attention to detail