Operational Data Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeData Full time ₱900,000 - ₱1,200,000
Role Summary

We are seeking a skilled Workforce Management Specialist to join our team. In this role, you will be responsible for maintaining accurate data in reporting and tracking systems.

This is an exciting opportunity to work with a global organization that values diversity and inclusion. As a Workforce Management Specialist, you will have the chance to make a real impact on our business operations and contribute to our mission of delivering exceptional customer experiences.

You will report directly to the Manager, Workforce Management, and will be working closely with other teams to achieve our goals. We offer a supportive and inclusive work environment, as well as opportunities for professional growth and development.

Key Responsibilities:

  • Maintain accurate data in reporting and tracking systems
  • Process and help with service tickets and support items
  • Help train new employees
  • Bring your time management and organizational skills
  • Ensure customer data safety and privacy

Requirements:

  • 6 months or more call center experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer experience

What You Can Expect:

  • A competitive compensation package and performance bonus opportunities
  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits

About Us:

We are a global organization that delivers exceptional customer experiences through our combination of humanity and technology. Our business is about making customers happy, and we take pride in being an equal opportunity employer who values diversity and inclusion. We aim to reflect the communities we serve and create a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.

Job Type: Full-time

Job Function: Other

Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, Telecommunications

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