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Quality Assurance Manager

1 week ago

Cebu City, Central Visayas, Philippines Wipro Technologies Full time
Job Summary

This leadership role is responsible for ensuring process quality within an account, promoting compliance, and driving business growth through effective team management.

Key Responsibilities
  • Process Quality Management
    • Develop and implement audit plans to ensure process compliance and quality.
    • Monitor and review audit data to identify areas for improvement.
    • Prepare reports for internal and external stakeholders.
  • Team Management
    • Lead and manage a high-performing team, focusing on employee satisfaction, engagement, and talent development.
    • Drive diversity and inclusion initiatives to foster a culture of respect and empathy.
  • Training and Development
    • Design and deliver training programs to enhance skills and reduce error rates.
    • Conduct root cause analysis to identify training needs and develop targeted interventions.
  • Compliance and Risk Management
    • Ensure compliance with regulatory requirements and industry standards.
    • Identify and mitigate risks associated with process non-compliance.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in quality assurance, compliance, or process excellence.
  • Strong leadership and communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.