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Customer Support Supervisor

1 week ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

In this Senior Customer Advocate role at SuperStaff, you will be responsible for delivering exceptional customer experiences through effective coaching and guidance. As a key member of the operations team, you will collaborate with the Operations Supervisor/Operation Manager to develop and implement best practices for handling customer inquiries.

Key Responsibilities
  1. Provide personalized coaching and feedback to customer service representatives to improve their performance.
  2. Develop and maintain comprehensive knowledge of company policies and procedures to ensure accurate and timely responses to customer inquiries.
Requirements
  • Previous experience in a senior customer support role, preferably in a call center environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Able to adapt to changing priorities and deadlines while maintaining a high level of productivity.
Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.