Financial Collections Specialist

6 days ago


Pasig, National Capital Region, Philippines WHR Global Consulting Full time
Job Summary

The Financial Collections Specialist role at WHR Global Consulting will be responsible for locating and notifying customers of outstanding delinquent accounts by mail, telephone, or personal visit to solicit payment. The ideal candidate will have a strong understanding of financial management principles and excellent communication skills to effectively negotiate with customers.

Key Responsibilities

• Enter data into standard company systems and review it for accuracy
• Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
• Perform basic data entry tasks, including data verification
• File and retrieve documents from company filing systems
• Arrange for debt repayment or establish repayment schedules based on customers' financial situations
• Minimize bad debt exposure through consistent collections
• Locate and monitor overdue accounts using computers and automated systems
• Negotiate credit extensions when necessary

Requirements

• Can converse fluently in English and any of the following Hindi (India), Bengali (Bangladesh), Urdu (Pakistan)
• Must currently living in the Philippines
• Bachelor's degree in accounting or any Finance-related courses
• Minimum 2 years working experience in Customer Service and/or Collections, Accounts Receivable arena
• Knowledge of PC workstation skills in MS Outlook, Excel, Word, PowerPoint, and Windows. Strong excel skills are required
• Proficient in both written and verbal communications in English
• Possess Customer Service mindset and passion for service excellence
• Ability to work well under pressure independently, perform and manage multiple tasks simultaneously and meet deadlines

Qualifications

• Excellent interpersonal and communication skills
• Strong organizational and planning skills
• Intermediate knowledge of Microsoft Suite Products (MS Word, EXCEL, etc.) and ERPs (SAP, Oracle)

About WHR Global Consulting

We are a dynamic consulting firm seeking a highly skilled Financial Collections Specialist to join our team. As a key member of our finance department, you will play a crucial role in maintaining the company's financial health and ensuring timely payments from customers.

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