Setup and Support Specialist

13 hours ago

Cebu City, Central Visayas, Philippines beBeeImplementation Full time
Job Description:

An Implementation Specialist is accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients' payment & insurance system is setup properly and meet client expectations.


Responsibilities:
  • Implement clients, clients' properties and accounts following RealPage Payments & Insurance guidelines, and in accordance with client's expectations.
  • Maintain and update clients' accounts as needed.
  • Provides feedback to Implementation Consultants through the implementation process.
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timelines.
  • Review orders and required documents for implementation for accuracy and then implement the solution in a much-prescribed manner according to guidelines and training.
  • Work with the Implementation Consultant until activation and the payments & insurance system is already up and running.
  • Remain engaged with the Implementation Consultant throughout the implementation process until activation.
  • Interact/collaborate with Implementation Consultant & internal partners to successfully activate the Transactional Services products.

Required Skills and Qualifications:

Graduate of any four-year course. 1-2 years' experience with account management, customer service for a software system.

  • Must be graduate of any four-year course. 1-2 years' experience with account management, customer service for a software system.
  • 1-2 years of experience in a merchant services or payments processing organization.
  • General experience with managing merchant card, bank, and check processing services.
  • Strong understanding of payments processing rules, regulations, and industry standards.
  • Detail-oriented; Ability to learn and utilize new procedures and process quickly.
  • Excellent communication and interpersonal skills.
  • Experience with data entry with high attention to detail while handling highly sensitive information.
  • Proficient in Microsoft Office products such as Excel, Word, and Web Browsers.
  • Demonstrated ability to develop, revise and use a database to enter and revise client information.
  • Skilled at multi-tasking with the ability to prioritize key deliverables and work in fluid, fast-paced environment.
  • High level of organizational skills.
  • Strong analytical, mathematical, and reporting skills.
  • Abilityto work in a collaborative, flexible, team environment and meet aggressive timelines.
  • Able to quickly analyze and troubleshoot problem/issues.

Benefits:

Health, dental, and vision insurance.

  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

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