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Post-Sale Support Supervisor
3 weeks ago
Neksjob is seeking a Post-Sale Support Supervisor to lead a team of customer service representatives in providing exceptional customer experiences. In this role, you will be responsible for overseeing day-to-day activities, supporting continuous process improvements, and ensuring service excellence across multiple customer service channels.
Key Responsibilities- Supervise and coordinate the daily operations of a team of customer service representatives.
- Act as a liaison between customers, internal departments (production, distribution), and external partners to address order-related concerns and service issues.
The ideal candidate will have 1–2 years of experience in the Insurance, Banking, or Financial Services sector, with proven experience in a supervisory or team lead role within a customer service environment.
