Support Professional

4 days ago


Manila, National Capital Region, Philippines CommPeak Limited Full time

As a Customer Care Professional at CommPeak Limited, you will play a vital role in ensuring customer satisfaction and delight.

About the Role:
  • You will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service
  • Providing exceptional customer service to our large base of customers
  • Resolving queries and managing customers' requests through e-mail, chat, or phone call within an agreed acceptable timeframe
  • Managing and taking ownership of the resolution process for all customer-related issues, including following up to ensure timeliness of resolution
  • Communicating with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Working in collaboration and providing additional support to other teams within the organization as needed
  • Maintaining up-to-date knowledge and assimilating quickly to new products and services, processes, programs, regulations, etc.
  • Contributing to maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalating issues or concerns to the relevant person/department as needed in a timely and accurate manner

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance
  • Comprehensive training and onboarding program


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