Chargeback Resolution Expert

5 days ago


Pasig, National Capital Region, Philippines KDCI Outsourcing Full time
About KDCI Outsourcing

We are a remote-first company, dedicated to providing exceptional outsourcing services. Our team members work together to deliver high-quality results, and we're looking for a skilled E-commerce Chargeback Specialist to join our Back Office department.

Job Description

This role involves managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. You will utilize Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions, and collaborate with internal and external stakeholders to ensure timely resolution of disputes.

Key Responsibilities:
  1. Resolve chargeback disputes for e-commerce transactions with precision and accuracy.
  2. Process claims and manage order processing and claims management for wholesale and retail accounts.
  3. Develop and maintain detailed records of chargeback cases, claims, and resolutions.
Requirements
  • Experience with e-commerce chargeback disputes and claims management.
  • Expertise in handling order processing for wholesale and retail accounts.
  • Hands-on experience with Amazon Seller Central (mandatory).
  • Familiarity with various e-commerce retailer portals.
Work Schedule

5-day work week, Night shift.



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