E-commerce Chargeback Specialist Team Member

4 days ago


Pasig, National Capital Region, Philippines KDCI Outsourcing Full time
Job Overview

KDCI Outsourcing is a leading provider of outsourced services, seeking an experienced E-commerce Chargeback Specialist to manage and resolve chargeback disputes, process claims, and ensure a seamless experience for our e-commerce clients.

Responsibilities
  • Handle chargeback disputes for e-commerce transactions with precision and accuracy.
  • Manage the order processing and claims management for wholesale and retail accounts.
  • Utilize Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.
  • Create and maintain detailed records of chargeback cases, claims, and resolutions.
  • Collaborate with internal and external stakeholders to ensure timely resolution of disputes.
  • Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.
Requirements
  • Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).
  • Exceptional written and verbal communication skills.
  • Strong attention to detail with a keen ability to identify and solve problems.
  • Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.
  • Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.
  • Proven experience with e-commerce chargeback disputes and claims management.
  • Demonstrated expertise in handling order processing for wholesale and retail accounts.
  • Hands-on experience with Amazon Seller Central (mandatory).
  • Familiarity with various e-commerce retailer portals.


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