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Customer Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines WebDev200 Full time
Job Description

The Customer Service Sales Representative at WebDev200 is responsible for managing both inbound and outbound communications with customers. The role involves resolving customer inquiries, identifying opportunities to upsell or cross-sell products and services, and delivering exceptional service while driving sales.

This position requires strong communication skills, with the ability to handle customer interactions professionally and persuasively. The successful candidate will be skilled in building strong customer relationships, ensuring satisfaction, and contributing to the company's revenue goals through sales efforts.

Key Responsibilities:

  • Handle inbound and outbound calls professionally, addressing customer inquiries, providing accurate information, and resolving complaints or issues efficiently.
  • Promote and recommend products or services based on customer needs, driving sales through effective upselling and cross-selling.
  • Schedule appointments and assist customers with navigating the company's services via the website.
  • Follow up on leads generated through outbound calls, qualifying potential customers, and closing sales.
  • Build and maintain strong customer relationships to ensure satisfaction and repeat business.
  • Accurately input and update customer information in CRM software, ensuring all interactions are documented for future reference.
  • Create and maintain detailed reports using Microsoft Office and Google Drive to track sales performance, customer interactions, and service levels.
  • Meet or exceed sales and customer service performance targets set by the company, ensuring adherence to service level agreements (SLAs).