Administrative Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱9,600 - ₱14,400

Job Summary

We are seeking a highly skilled and organized Claims Coordinator to join our team. As a Claims Coordinator, you will play a crucial role in providing exceptional support to our customers by managing claims, coordinating with adjusters, and ensuring timely follow-up.

About the Role

  • Prepare and review Xactimate estimates for roof repairs and replacements.

  • Verify line items, quantities, and pricing against scopes of loss.

  • Update estimates after adjuster meetings and re-submissions as needed.

  • Analyze and extract action items from scopes of loss (SOL).

  • Track and follow up on SOL releases; ensure SOLs are attached to the correct claims.

  • Liaise with adjusters to clarify scope, coverage, and payment details.

  • Maintain accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system.

Responsibilities

  • Manage multiple claims concurrently while maintaining accuracy and attention to detail.

  • Calmly handle high-pressure situations, de-escalate conflicts, and negotiate effectively.

  • Develop and maintain strong relationships with insurance adjusters, internal teams, and customers.

  • Provide daily/weekly updates to customer success managers on outstanding adjuster actions and SOL releases.

Requirements

  • Xactimate proficiency (estimate building, line items, sketching).
  • Familiarity with insurance claim processes and SOL documents.
  • Comfortable using phone/video conferencing, CRM / claim tracking systems, and basic office tools (Excel, Outlook).
  • Clear, professional verbal and written communication.
  • Fast, organized, detail-oriented with strong follow-through.
  • Responsive, proactive, and able to manage multiple claims concurrently.

What We Offer

  • A remote position with a reliable internet connection and a quiet workspace.
  • The opportunity to work with a dynamic team and contribute to the growth and success of our organization.

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