Principal Enterprise IT Solutions Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeServicenow Full time $100,000 - $125,000
Job Summary

The IT team provides technical support and services to a global workforce.

This is a mid-senior level position with full-time employment. As a Principal ServiceNow Developer, you will provide strategic direction and guidance for the administration, support, and maintenance of core IT systems.

Responsibilities
  • Provide advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.
  • You are an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
  • Lead the development and deployment of new integrations with internal/external systems.
  • Interface regularly with team members providing quality ServiceNow end user support, while delivering exceptional customer service.
  • Engage in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
  • Participate in code reviews and change management processes to develop and implement new applications and updates to existing applications.
  • Perform Tier-3 support activities and tasks for ServiceNow as required.
Required Skills and Qualifications
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Strong analytical and critical thinking skills, and a passion for continuous improvement.
  • Self-motivated, detail-oriented, and organized. Able to multitask, prioritize, and be flexible to meet changing priorities and challenges.
Key Skills and Experience:
  • ServiceNow CSA certification (essential).
  • Advanced ServiceNow Administration (review release/patch notes, impact assessment, clone down, managing upgrade schedules, skipped record review, regression, and UAT).
  • Background and experience in Server Administration (desired).
  • SecOps and Integrated Risk Management module experience a plus (Third Party Risk, CrowdStrike, Vulnerability Management).
  • Experience using SDLC and/or Agile development methodology to conceptualize and deliver software (essential).

This role requires a wide degree of creativity and passion for process improvement. The ideal candidate will maintain a positive environment and high-performance standards.

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