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IT Training and Development Professional

1 week ago

Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a leading provider of IT services, and we are seeking a talented individual to fill the role of IT Service Desk Trainer/Lead.

About Us

We pride ourselves on delivering exceptional results for our clients, and we are committed to hiring only the best talent.

Job Description
  • This position involves training and developing new hires in IT service desk processes and procedures.
  • The successful candidate will lead a team of IT Service Desk agents and ensure they have the necessary skills and knowledge to provide excellent customer service.

Requirements:

  • Bachelor's degree in Information Technology or related field.
  • At least 1-2 years of experience in call center operations, with a focus on leadership roles.
  • Strong understanding of IT service management principles and practices.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.