Information Security Specialist

14 hours ago

San Fernando, Central Luzon, Philippines beBeeCompliance Full time ₱60,000 - ₱80,000

About Sinch

We're a global leader in cloud-based communications, empowering over 150000 businesses to connect with their customers through mobile messaging voice and email.

Our AI-infused Super Network APIs and applications ensure reliable and secure connections at every step of the customer journey.

At Sinch we value innovation teamwork simplicity and making things happen. These principles guide our actions and decisions.

About the Role

Effective communication is protected by regulations globally and countries are enforcing stricter compliance standards for business texting. At Sinch we have robust security and compliance measures in place but human verification is still essential to prevent bad actors and maintain regulatory adherence.

This role will work alongside other security measures to ensure our customers can use their accounts fully and help keep our platform free of malicious activity while meeting all compliance requirements.

In this role you'll become highly skilled in identifying non-compliant messaging and spotting bad actors attempting to send fraudulent content.

You'll be part of our Compliance & Monitoring team working closely with specialists across multiple teams and our Customer Support team.

Key Responsibilities:

  • Monitor and approve live message content for customers detecting potential fraud spam and phishing.
  • Detect and report fraudulent activity taking appropriate action to block accounts.
  • Stay up-to-date on new compliance updates and share best practices with teams across the business.
  • Identify opportunities to educate customers about content guidelines and responsible texting working with support teams to ensure compliant messaging.

This Role Is For You If

  • You possess exceptional attention to detail ensuring accurate identification of disallowed content and swift action against suspicious accounts.
  • You think critically assessing message/account reviews holistically and considering both immediate risks and long-term impacts to the business.
  • You're a strong communicator sharing concerns and opportunities with team members and leaders across the Sinch business.
  • You anticipate customer needs recognizing patterns and providing guidance to enhance their success on our platform.

Qualifications

  • English is your primary language secondary languages particularly Spanish are a plus.
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform or equivalent.
  • Experience in a similar role requiring high detail orientation is desired.
  • Critical thinking communication and creative problem-solving skills are essential along with the ability to drive improvements.
  • Ability to learn new software platforms quickly and work autonomously.
  • Self-starter attitude positive outlook and ability to adapt to a growing team.
  • Highly organized with excellent time management and prioritization skills.
  • Familiarity with live chat customer ticketing platforms and CRM systems.

Our Values

We're committed to fostering an inclusive workplace where diversity of thinking skills and experiences thrive.

Our values – Dream Big Win Together Keep it Simple and Make it Happen – guide our actions and decisions.

Join a dynamic team that welcomes your authentic self and offers opportunities for growth and development.

If this role isn't what you're looking for please explore other open positions on our career page.

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