ATM Support Specialist
7 days ago
Job Description:
The ATM Support Specialist is responsible for monitoring the ATM fleet and driving actions to resolve issues that impact Automatic Teller Machines availability. This role involves being the first level of contact for customers and field support personnel for ATM related issues.
Key Responsibilities include:
- Create action items/tickets to resolve issues and prevent re-occurrence
- Follow through on open incidents until closure
- Manage outage situations impacting ATM fleet to ensure resolver groups are working on the issue and stakeholders are updated on the status
- Return customer calls, troubleshoot ATM issues using known solutions, confirm/refine problem information and criticality and route to dispatch queue if necessary
- Utilize support systems, tools and experience to facilitate customer solutions
- Ensure transaction service activities are within Service Level Agreements
Requirements:
- Associate Degree or Technical Diploma
- 1-year experience in a related field
- Proficient in Windows based applications/tools
- Excellent English communication skills (verbal & written)
- Detail oriented & ability to work under pressure
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