WFM Credit Card Services Advisor
4 days ago
Your Role at Brunt Work:
We are looking for a talented and results-driven individual to fill the position of Credit Card Resolution Agent. As a key member of our team, you will be responsible for crafting innovative solutions to help customers overcome credit card debt and regain financial stability.
Responsibilities:
- Develop and implement customized settlement strategies and payment plans
- Collaborate with other departments to provide comprehensive support and explore all possible avenues for customer assistance
- Stay up-to-date on financial regulations and industry trends to deliver cutting-edge solutions
- Maintain accurate records of customer interactions and resolutions using our advanced CRM system
Requirements:
- Strong negotiation and problem-solving skills
- Experience in sales, debt collection, or financial services (2-3 years preferred) with a track record of successful resolutions
- Thorough understanding of financial regulations and credit card industry practices (we will provide ongoing training)
- Ability to adapt to diverse customer situations and financial scenarios
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