WFM Credit Card Services Advisor

4 days ago


Manila, National Capital Region, Philippines Brunt Work Full time

Your Role at Brunt Work:

We are looking for a talented and results-driven individual to fill the position of Credit Card Resolution Agent. As a key member of our team, you will be responsible for crafting innovative solutions to help customers overcome credit card debt and regain financial stability.

Responsibilities:

  • Develop and implement customized settlement strategies and payment plans
  • Collaborate with other departments to provide comprehensive support and explore all possible avenues for customer assistance
  • Stay up-to-date on financial regulations and industry trends to deliver cutting-edge solutions
  • Maintain accurate records of customer interactions and resolutions using our advanced CRM system

Requirements:

  • Strong negotiation and problem-solving skills
  • Experience in sales, debt collection, or financial services (2-3 years preferred) with a track record of successful resolutions
  • Thorough understanding of financial regulations and credit card industry practices (we will provide ongoing training)
  • Ability to adapt to diverse customer situations and financial scenarios


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