Software Engineer for Application Support

5 days ago


Taguig, National Capital Region, Philippines American Express Full time

About the Role

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  • As a Senior Software Engineer, you will play a critical role in driving application support and runtime operations for a suite of applications aligned to the customer experiences.
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Key Responsibilities

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  1. Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets.
  2. Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
  3. Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
  4. Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
  5. Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
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Requirements

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  • Bachelor's Degree or equivalent in computer science, computer science engineering or related technical experience.
  • Experience with troubleshooting techniques for root cause analysis of issues.
  • Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
  • Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
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Preferred Qualifications

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  • 8+ years of applicable experience.
  • Working knowledge in Splunk and TCP Packet level analysis.
  • Knowledge of Authorization/File Processing, NeMo, GAN/GIG, Network, Clearing and Settlement, SPLUNK, CAS, ServiceNow, SFT (any / all) a plus.
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We Offer

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  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.


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