IT Applications Engineer
4 days ago
Adaca
Negotiable
Hybrid - Taguig 1-3 Yrs Exp Diploma Full-time
Job DescriptionDescriptionThings to know before applying:
- You must have your own work equipment
- You are able to work remotely
- You can work full-time for this role
- Experience working with clients/companies outside PH is an advantage
- Only candidates who meet the requirements will be contacted
- You can start ASAP
Job Description:
We are seeking an IT Applications Engineer who can manage support tickets while identifying opportunities for process improvement through automation. The ideal candidate will have strong application development skills, problem-solving abilities, and the initiative to automate repetitive tasks. This role requires someone with the right attitude toward innovation and efficiency.
Key Responsibilities:
- Handle configuration changes to JSON-based scorecards
- Manage incoming technical support tickets
- Analyze ticket patterns to identify opportunities for automation
- Develop and implement automation solutions for repetitive tasks
- Work on automation projects with 2-week completion timeframes
- Continuously improve efficiency of support operations
- Configuration Management: Handle configurations and changes to JSON-based scorecards
- Pattern Recognition: Within the first 3 months, identify patterns in recurring tickets
- Automation Development: Proactively develop automation solutions for suitable repetitive tasks
- Continuous Improvement: Maintain the right attitude toward identifying and implementing efficiency improvements
Required Experience & Skills:
- 3-5 years of relevant work experience in application development
- Background in IT applications engineering (not infrastructure or systems administration)
- Demonstrated coding ability for application development
- Experience implementing automation solutions for manual processes
- Familiarity with JSON configuration and data structures
- Problem-solving skills with a proactive approach to efficiency improvement
- JSON: Strong understanding of JSON data structures and ability to make configuration changes to JSON-based scorecards
- Application Development: Experience with application-side engineering (not infrastructure/systems engineering)
- Programming Languages: Proficiency in relevant programming languages for application development and automation
- Ticketing Systems: Ability to quickly learn and work with technical support ticket management platforms
- Automation Tools: Experience with tools and frameworks for process automation
Hiring Process:
- Phone screening
- Behavioral interview
- Client interview
About Adaca:
Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.
RequirementsPlease refer to job description.
Working Location5th Ave and 25th St, Level 10-1, One Global Place, Taguig, Metro Manila, PH
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