IT Applications Engineer

4 days ago


Taguig, National Capital Region, Philippines Adaca Full time
IT Applications Engineer | JSON | Ticketing | Remote

Adaca

Negotiable

Hybrid - Taguig 1-3 Yrs Exp Diploma Full-time

Job DescriptionDescription

Things to know before applying:

  • You must have your own work equipment
  • You are able to work remotely
  • You can work full-time for this role
  • Experience working with clients/companies outside PH is an advantage
  • Only candidates who meet the requirements will be contacted
  • You can start ASAP

Job Description:

We are seeking an IT Applications Engineer who can manage support tickets while identifying opportunities for process improvement through automation. The ideal candidate will have strong application development skills, problem-solving abilities, and the initiative to automate repetitive tasks. This role requires someone with the right attitude toward innovation and efficiency.

Key Responsibilities:

  • Handle configuration changes to JSON-based scorecards
  • Manage incoming technical support tickets
  • Analyze ticket patterns to identify opportunities for automation
  • Develop and implement automation solutions for repetitive tasks
  • Work on automation projects with 2-week completion timeframes
  • Continuously improve efficiency of support operations
  • Configuration Management: Handle configurations and changes to JSON-based scorecards
  • Pattern Recognition: Within the first 3 months, identify patterns in recurring tickets
  • Automation Development: Proactively develop automation solutions for suitable repetitive tasks
  • Continuous Improvement: Maintain the right attitude toward identifying and implementing efficiency improvements

Required Experience & Skills:

  • 3-5 years of relevant work experience in application development
  • Background in IT applications engineering (not infrastructure or systems administration)
  • Demonstrated coding ability for application development
  • Experience implementing automation solutions for manual processes
  • Familiarity with JSON configuration and data structures
  • Problem-solving skills with a proactive approach to efficiency improvement
  • JSON: Strong understanding of JSON data structures and ability to make configuration changes to JSON-based scorecards
  • Application Development: Experience with application-side engineering (not infrastructure/systems engineering)
  • Programming Languages: Proficiency in relevant programming languages for application development and automation
  • Ticketing Systems: Ability to quickly learn and work with technical support ticket management platforms
  • Automation Tools: Experience with tools and frameworks for process automation

Hiring Process:

  • Phone screening
  • Behavioral interview
  • Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Requirements

Please refer to job description.

Working Location

5th Ave and 25th St, Level 10-1, One Global Place, Taguig, Metro Manila, PH

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