
Customer Experience Specialist
2 days ago
As a Customer Support Professional, you will play a vital role in our company's success by providing exceptional customer service and support. Your key responsibility will be to engage with customers through various communication channels, including live chats and emails, and build strong relationships that meet or exceed team performance metrics.
The ideal candidate will have excellent communication skills, be able to analyze and resolve customer issues efficiently, and stay up-to-date with the latest technology advancements. We are looking for a proactive and patient individual who can work effectively in a remote environment and thrive in an inclusive international setting.
Key Requirements:- Native Chinese and English upper intermediate (B2 level)
- At least 6 months of experience in a customer support role
- Experience with live chats and emails
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Experience with CRM systems
- Experience with Salesforce or Zendesk
- Flexible schedule
- Remote work opportunity
- Inclusive international environment
- USD compensation
- Good bonuses for referrals
- Paid training and probation
- Work-life balance
- Supportive management
- Greenhouse conditions for growth and development
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