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Client Development Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Descartes Full time

About Descartes

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions.

We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

Job Description
  • The Client Development Representative is responsible for engagement of target prospects, as well as triage, qualification, and lead assignment of Descartes' inbound inquiry flow.
  • This role is heavily data driven so the ideal candidate must have strong attention to detail and be comfortable working within a CRM system to capture activities.

Responsibilities:

  1. Timely engagement of inbound inquiries within a target response time of less than an hour
  2. Qualification of inbound inquiries, documentation of relevant opportunity details, and assignment to the appropriate sales resource as per assignment criteria established by sales management
  3. Developing and enforcing Standard Operating Procedures
  4. Supporting Descartes' marketing and sales teams with various tasks as required