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Partner Operations Expert
1 week ago
**Job Description**
We're seeking a highly skilled Partner Operations Expert to join our team at ETeam PH. In this role, you will focus on providing operational support and escalating client issues to ensure seamless partner experiences.
About the Role
This is an exciting opportunity for a motivated individual to take on a key responsibility in supporting the growth and success of our Solution Partners.
Main Responsibilities:
- Support client Solution Partners with their client partnership, managing and responding to incoming questions and tickets
- Document and maintain client's Standard Operating Procedure for their Q2C and other systems/processes
- Document feedback on escalations and issues that impact partner experience, to improve on these areas as a business
- Support the systems aspects of the onboarding of new partners
About You
We're looking for someone who is a fast learner, confident in operating at scale, proactive in breaking down and de-risking issues and challenges, fluent in English with excellent communication skills, and productive and collaborative in a high-tech work environment.