Administrative Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeDental Full time $7,200 - $7,800

Job Title: Dental Office Coordinator

About the Role:

The Dental Office Coordinator is a vital position in our dental office, providing administrative support to our healthcare providers and patients.

Key Responsibilities:
  • Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients, ensuring efficient use of time and resources.
  • Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
  • Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
  • Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with billing department to resolve any discrepancies and ensure timely reimbursement.
  • Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
  • Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
  • Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
  • Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
  • Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

Requirements:

  • Proven experience in the dental healthcare industry.
  • Proficiency in English communication, both written and verbal.
  • Proficient in dental EHR and EMR systems.
  • Strong customer service and critical thinking skills.
  • Understanding of HIPAA regulations and the importance of patient data confidentiality.
  • Strong problem-solving skills and ability to work with minimal supervision.
  • Willingness to work in US time zones (PST, EST, CST).
  • High school diploma or equivalent.

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