
Senior Strategic Account Manager
7 days ago
Key Account Manager: Secure Human and Machine Identities
About the Role:This is a key position for managing customer accounts, ensuring their needs are met, and driving growth. The successful candidate will be responsible for building strong relationships with clients, understanding their requirements, and providing solutions to resolve issues.
The Renewals Manager plays a vital role in our organization's success by focusing on recurring revenue and software asset management. This includes developing customer relationships that promote retention and loyalty, working closely with sales teams and other stakeholders to ensure smooth onboarding of new customers, and proactively managing and growing customer relationships.
The ideal candidate will have a strong understanding of CPQ quoting and license auditing, as well as experience with complex software quoting, Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models. They will also be comfortable interfacing directly with complex clients, preferably at the director level, and have excellent verbal and written communication skills.
Responsibilities:- Be a licensing expert and understand all owned assets within a given account
- Develop and execute strategies to drive expansion and retention
- Work closely with professional services, technical support, and regional sales teams to ensure seamless onboarding of new customers
- Identify at-risk accounts and take appropriate action or escalate as needed
- Proactively manage and grow customer relationships, including identifying key stakeholders
- BA/BS preferred or equivalent experience
- 4+ years of experience in a similar role as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with Privilege Access Service solutions like CyberArk, BeyondTrust, Thycotic, etc. is a plus
- Comfortable with Salesforce and Customer Success Management platforms
- Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
We invest in people who are smart, self-motivated, and collaborative. Our core values guide our behaviors and success. We believe weaving these values into our day-to-day actions helps us cultivate a work environment that embraces collaboration and camaraderie.
Our benefits package includes competitive salaries, equity and bonus programs, comprehensive insurance, retirement matching, life insurance, employee assistance program, generous discretionary time off, and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
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