Leader of Customer Satisfaction

4 days ago

Pasay, National Capital Region, Philippines beBeeLeadership Full time $100,000 - $120,000

Customer Experience Team Lead

We are seeking a highly skilled and proactive Customer Experience Team Lead to drive exceptional customer satisfaction and foster a culture of excellence.

This critical role is responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

Key Responsibilities:
  • Establish and monitor key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Develop and train new joiners for the role, ensuring seamless onboarding and knowledge transfer.
  • Document all team activities and outcomes to maintain clear records and identify trends.
  • Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.
Requirements:
  • A minimum of 2 years' experience in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction.
  • A proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems is essential.
  • An outstanding command of the English language, both written and spoken.

  • Client Satisfaction Specialist

    3 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time $35,000 - $42,000

    Client Satisfaction SpecialistThis is an exciting opportunity for a detail-oriented individual with strong communication skills to manage orders from intake to invoicing. The ideal candidate will have experience in virtual assistance, customer service, project coordination, or order fulfillment and be able to perform simple bookkeeping tasks accurately and...

  • Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time $40,000 - $60,000 per year

    About the role As a Team Leader - Healthcare Account at access healthcare, you will be responsible for leading and mentoring a team of customer service representatives serving clients in the healthcare sector. This full-time role is located in Taguig City, Metro Manila and will involve both supervisory and hands-on duties to ensure exceptional service...

  • Customer Service Leader

    5 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱4,000,000 - ₱8,000,000

    Job Title: Customer Service LeaderThe role of the Customer Service Leader is to oversee the daily operations of a retail store. Responsibilities include managing teams, implementing safety processes and utilizing data analytics to drive performance.

  • Maximizing Customer Satisfaction Through Effective Leadership

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000

    Customer Service Leadership OpportunityAs a customer service manager, you will play a key role in enhancing the overall customer experience by designing and implementing programs that equip customer service representatives with the necessary technical and behavioral tools to maximize their productivity and improve customer service quality.This includes...

  • Customer Experience Leader

    4 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱750,000

    Job DescriptionWe are seeking a Customer Service Manager to lead and manage our customer service team.Lead and manage the customer service team to ensure exceptional service delivery.Develop and implement strategies to improve customer satisfaction and retention.Handle escalated customer inquiries and complaints effectively and professionally.The ideal...

  • Customs Team Leader

    1 week ago

    Pasay, National Capital Region, Philippines A.P. Moller - Maersk Full time 500,000 - 1,000,000 per year

    Lead, Inspire, and Drive Excellence with Maersk in WarsawAre you ready to join an organization on an industry-defining journey?Maersk are a global business with 100,000 employees across 130 countries and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries – and we are...

  • Future Leaders Wanted

    1 week ago

    Pasay, National Capital Region, Philippines beBeeLeader Full time ₱4,000,000 - ₱8,000,000

    Leadership Development ProgramThe SM Management Training Program is a comprehensive initiative to cultivate future leaders. This program rotates employees across key divisions to gain hands-on experience, develop leadership skills, and innovate customer service experiences.Key Responsibilities:Develop expertise in mall operations, leasing, and marketing...

  • Sales Leader

    4 days ago

    Pasay, National Capital Region, Philippines beBeeLeader Full time ₱400,000 - ₱599,999

    Job OverviewLeadership RoleAs a sales leader, drive revenue generation and business growth.Key ResponsibilitiesLead a team to achieve targets, ensuring high customer satisfaction.Provide accurate ongoing sales forecasting and ensure CRM data is up-to-date.Remove obstacles and help resolve challenges for sales opportunities.Monitor and lead team call time and...

  • Business Growth Leader

    4 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time $120,000 - $180,000

    A business growth leader joins our team to enhance partner experience. We're looking for a seasoned professional to drive customer success and expand market presence.Key Responsibilities:Develop strategic plans to improve partner engagement and satisfactionCollaborate with cross-functional teams to deliver tailored solutions and supportConduct regular...

  • Transforming Customer Experiences

    4 days ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱600,000 - ₱1,100,000

    Customer Experience LeaderThe role of a Customer Experience Leader involves guiding a team to deliver exceptional customer experiences. As a dynamic and innovative leader, you will prioritize customer feedback and insights, ensuring their interests are represented in all business decisions.This position emphasizes the importance of customer-centricity in...