Chief Technical Systems Manager

3 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time €60,000 - €72,000
Job Opportunity

We are seeking a highly skilled individual to fill the role of Senior Technical Operations Specialist.

This position will play a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

The ideal candidate will have at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.

  • Operational Excellence: Take full ownership of high-level monitoring for operational processes, ensuring smooth and efficient execution.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Key skills include:

  • Product-oriented mindset
  • Able to investigate complex SQL queries and relational databases
  • Familiarity with Prometheus, Grafana, New Relic, BigQuery, Jira
  • Analytical, independent, and tech-savvy individual

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