
Online Reputation Manager
1 week ago
GrowthAssistant is seeking a skilled professional to strengthen and protect our clients' online presence. The successful candidate will monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback.
Key Responsibilities- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews (positive and negative).
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
- Track review performance metrics and generate regular reports for management and clients.
- Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
- Support automation initiatives to ensure scalable, repeatable reputation management processes.
- Collaborate with the internal team to refine workflows, templates, and best practices.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Experience with AI tools (e.g., ChatGPT).
- Experience with automation connectors like Zapier, Make, or similar.
- Ability to design workflows, not just execute tasks.
- Basic Google Sheets/Excel proficiency for trackers and reporting.
- Strong written communication with empathy and professionalism.
- Independence & proactivity in managing workload and tasks.
- Flexibility to thrive in a startup/early-stage environment.
- 100% Remote Work.
- Attendance, Anniversary, and Referral Incentives.
- Paid and US Holiday Time Off.
- Health Insurance.
- Yearly Performance Evaluation.
- Opportunity to work on dynamic projects and develop skills.
- A collaborative and supportive work environment.
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