Digital Transformation Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeProfessional Full time ₱25,000 - ₱60,000

Are you ready for a role that lets you unleash your full potential?

You can do this at TDCX, an award-winning and fast-growing BPO company.

We work with world-leading brands to deliver transformative digital CX solutions.

Job Description:

We are looking for a talented professional to join our team as a Global Workforce Officer.

Your mission will be to monitor contact volume traffic and identify performance exceptions requiring short-term and longer-term attention.

In collaboration with the Technology, Operations, and Management team, you will execute system modifications and issue procedural notifications based on trigger events.

You will assist Operations in providing greater focus on real-time/intraday agent productivity, performance exceptions, and schedule adherence.

To ensure accurate and timely agent schedules, you will collaborate with WFM/Schedulers.

Your goal will be to support Operations in managing intraday business performance to meet or exceed SLA and KPI targets.

Required Skills and Qualifications:
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Knowledge in any Work Force Management Software is an advantage;
  • Ability to perform statistical analysis and produce analytical and informative reports
  • Must have initiative, drive and work independently with minimum supervision and a good team player.
  • Excellent verbal and written communication skills in English.
Benefits:
  • Attractive remuneration and great perks.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for career growth.
  • Positive culture for personal growth.
  • Flexible working arrangements.
  • Coaching and mentoring by experts in the field.
Who We Are:

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

We are committed to #BeMore for our people, our clients, and our community, leading to several hundreds of industry awards.

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