
Branding Merchandise Account Manager
1 week ago
We are seeking a highly skilled Account Manager to oversee key customer accounts on our partner's platform. Your responsibilities will include reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish.
The ideal candidate will have 2–4 years of experience in account/project/order management for Promotional Products/Branded Merchandise, as well as strong communication skills in English (written & verbal) and the ability to work autonomously in a fast-paced remote setting.
Main Responsibilities:- Priority: Vendor-side account management
- Manage high-value client accounts
- Review, edit, and process orders placed on the platform
- Route orders to appropriate vendors and oversee fulfillment workflows
- Communicate with clients via email/Slack as needed
- Handle escalations (e.g., delays, product issues) with internal support
- Maintain accuracy across order details and documentation
- Ensure timely execution of all project milestones
- Account management experience in Promotional Products/Branded Merchandise
- Strong organizational skills with attention to detail
- B2B account management expertise
- Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
- US time zone availability required
This role offers a chance to develop your career in a dynamic industry, working with experienced professionals who share your passion for delivering exceptional results.
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