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Cable Care Specialist for Customer Success
1 week ago
As a Sales and Support Associate for Cable Services at TORCH Solutions, you will play a vital role in delivering exceptional customer experiences through our cable services. Your primary responsibility will be to provide prompt and effective responses to customer inquiries regarding cable services, packages, features, and troubleshooting.
In addition to answering customer inquiries, you will also be responsible for promoting and upselling cable services, including internet, television, and phone packages, based on customer needs and preferences. You will assist customers in selecting the appropriate cable service plans, ensuring that they understand the available features, pricing, and benefits.
Key qualifications for this position include at least HS/SHS Grad + 6 months to 11 months Int'l BPO experience with a focus on BPO Sales and Up. If you are a sales-driven individual with a passion for helping customers and enhancing their cable service experience, we encourage you to apply for this exciting opportunity.