Customer Relationship Officer

4 days ago


Cebu City, Central Visayas, Philippines Security Bank Corporation Full time

About the Position:


We are seeking a highly motivated and experienced Customer Relationship Officer to join our team at Security Bank Corporation.



Main Duties:

  • Identify customers' needs and provide tailored solutions to meet their financial goals.
  • Maintain and nurture customer relationships through regular communication and follow-up.
  • Process new account transactions, including opening of peso/dollar CASA accounts and placements.
  • Manage and attend to customers' complaints by coordinating with the Branch Channel Manager and concerned units.
  • Act as a primary co-custodian to the Main Vault Door and Cash Safe, conducting end-of-day verification of cash in a vault.


Requirements:

  • Bachelor's Degree in any field.
  • At least 3 years of combined sales and operations experience in branch banking, preferably handling new account transactions.
  • Strong interpersonal, negotiation, and customer service skills.
  • In-depth understanding of regulatory, quality control, and risk management frameworks.


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