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Operational Executive Director

1 week ago

Davao City, Davao, Philippines Transcom Full time
About the Role:
As a seasoned leader, you will be responsible for managing all business units operating in our contact centers. Your primary objective will be to exceed net profit targets by implementing effective leadership and business execution strategies.

Your Key Responsibilities:
- Ensure revenue per employee contributions meet or exceed company goals
- Implement performance management procedures to address areas of weakness
- Measure and report efficiencies accurately
- Identify and escalate issues promptly

About You:
- Hold a university degree or equivalent higher qualification
- Proven track record of leadership with commercial and operational responsibility
- Strong understanding of CRM best practices and markets
- Excellent client relations and sales contact experience

What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic team and contribute to business growth
- Professional development and career advancement opportunities

Culture at Transcom:
We value an inclusive team culture that promotes dignity, equality, and respect. Our 'Malasakit' culture is driven by genuine concern for each other's well-being.