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Digital Channel Strategist
3 weeks ago
Company Overview
EastWest Bank: A Leading Universal Bank
At EastWest Bank, we empower our employees to drive their careers and are committed to providing the runway for them to grow. We value teamwork and individual initiatives, fostering a highly engaged team that promotes development and goal attainment.
We have emerged as one of the most consumer-focused universal banks in the Philippines, continuously investing in people and process enhancements to deliver an exceptional customer experience.
The Role
We are looking for a Digital Channels Specialist to assist in the development and implementation of digital channels strategy, ensuring a seamless and integrated digital customer experience across various touchpoints.
This role requires coordination with other departments to ensure regulatory compliance and effective security measures in digital channels, while delivering exceptional customer service.
Responsibilities
- Develop and implement digital channels strategy
- Ensure regulatory compliance and effective security measures
- Collaborate with cross-functional teams to enhance customer experience
Requirements
- Bachelor's Degree in IT or related field
- Knowledge of regulatory requirements for electronic banking
- Customer-centric approach, honesty, and truthfulness
What We Offer
- Career development and training opportunities
- Competitive salary package and benefits
- Performance-based incentives and recognition programs
- Opportunity to work with industry experts and be mentored
- Defined career progression paths