Financial Debt Consolidation Expert

2 weeks ago

Silang, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000
About the Position

We are seeking dedicated professionals to assume a vital role in our financial debt consolidation campaign. As a Customer Service Representative, you will serve as the primary point of contact for customers seeking assistance with their financial obligations.

Key Responsibilities and Expectations
  • Manage customer interactions through voice and written communication channels.
  • Provide guidance and support to individuals seeking financial debt consolidation, adhering to strict confidentiality and professionalism standards.
  • Maintain the utmost discretion when handling sensitive financial information.
  • Utilize strong negotiation and problem-solving skills to facilitate customized solutions.
  • Navigate CRM systems and utilize multi-channel platforms efficiently to support interactions.
  • Foster effective collaboration within a fast-paced environment while demonstrating empathy and accuracy.
  • Ensure compliance with all internal processes and data handling protocols.
Requirements and Qualifications
  • Excellent verbal and written communication skills in English.
  • A minimum of 1 year of experience in customer service, preferably in a financial account or debt consolidation campaign.
  • Demonstrated proficiency in problem-solving and negotiation.
  • The ability to handle sensitive financial data with the utmost confidentiality and professionalism.
  • Proficiency in using CRM systems and multi-channel communication platforms.
  • Must be detail-oriented, empathetic, and capable of working in a fast-paced environment.

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