Quality Assurance Analyst

2 days ago

Manila, National Capital Region, Philippines beBeeDetailoriented Full time $40,000 - $50,000
Job Title:

Entry-Level Quality Assurance Specialist

Job Description

The successful candidate will provide quality assurance for our call center's interactions with the public.

Monitoring call center agents' productivity and performance is a key responsibility of this role.

Required Skills and Qualifications
  • Fluency in English (spoken and written)
  • Undergraduate degree or equivalent work experience
  • 1-2 years' experience in customer-focused or quality assurance environment
  • Strong attention to detail
  • Ability to work independently
Benefits

This hybrid role requires frequent onsite presence at Kroll's Manila office or third-party vendor location.

Role Expectations
  1. Reviewing and revising draft written responses to incoming inquiries
  2. Evaluating live calls
  3. Familiarizing yourself with relevant industry standards and best practices
  4. Assisting with training call center agents
  5. Participating in calibration sessions

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