Fiber Optic Support Specialist

Senior Global Technical Support for Converged Packet Optical PlatformCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our...

Job OverviewAs a Global Technical Support Specialist, you will provide system level pre & post-sales support for customers.This includes testing, troubleshooting and remote technical support for products.Additionally, you may be involved in on-site interaction with customers concerning all aspects of network planning, deployment and technical network issues...

Responsibilities:● Learn and develop new OCS systems architectures through trade studies, linkbudget analysis and modeling● Conduct performance evaluation and optimization of electro-optical systemsdesign by using commercial/in-house simulation packages● Overcome technical bottlenecks by proposing novel design concepts● Distilling clear subsystem...

Job OverviewWe are seeking a skilled Technical Support Specialist to provide remote and on-site technical support for our products 24/7. The successful candidate will have strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology, and fiber optic facilities.Key Responsibilities:Provide technical support via telephone or online for...

Regional Sales LeadershipWe are seeking a seasoned sales leader to spearhead our regional sales efforts. The ideal candidate will possess a proven track record of driving sales growth, developing high-performing teams, and fostering strategic partnerships.Key Responsibilities:Lead a solutions-based sales team to drive revenue growth in SMB and Enterprise...

The Director, Regional Sales actively leads a solutions-based sales team to sell to SMB and Enterprise businesses on or near our owned fiber network to meet and exceed quota. The Regional Director is responsible for directing and overseeing the execution of the sales team to identifying enterprise level prospects which need high-availability connectivity....

The Project Engineer is responsible for all technical aspects of deploying managed wired and wireless networks at customer locations. Day to day, the Project Engineer will support Project Management on customer kickoff calls, create baseline configurations to be applied to new hardware, and work with field resources to deploy and turn up networking services....

RESPONSIBILITIES INCLUDE:Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, HDSL and PM Stats review or a combination of all of the above.Working directly...

Operations & Business Support Specialist - Creative DesignLeads supplier strategy and supports project-level creative design operations, collaborates with the creative design team and suppliers (creative agencies & creative freelancers) to manage daily design delivery and processes. Handles administrative tasks such as documentation, reporting, payments...

Operations & Business Support Specialist - Creative DesignLeads supplier strategy and supports project-level creative design operations, collaborates with the creative design team and suppliers (creative agencies & creative freelancers) to manage daily design delivery and processes. Handles administrative tasks such as documentation, reporting, payments...