Marketplace Operations Analyst
7 days ago
The Delivery Partner Quality Specialist will play a key role in improving the overall quality and engagement of our delivery-partners. This includes developing quality and engagement strategies, analyzing project performance, and communicating results across multiple partners.
About Us
Grab is Southeast Asia's leading superapp, offering a range of services including food delivery, transportation, and more. Our mission is to drive economic growth in Southeast Asia by empowering everyone, with heart, hunger, honour, and humility.
Responsibilities
- Develop quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners
- Analyze the performance of owned projects and communicate main results across multiple partners
- Work with different teams and departments to support goals and projects of Grab as a whole, when relevant to delivery-partners
Requirements
- Bachelor's degree in any field
- At least 1 or more years of experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce, or startups preferred; fresh graduates are welcome to apply
- Proficiency in Excel / Google Sheets (can perform complex functions) is required
- Proficiency in SQL; knowledge of Python is a huge plus
What We Offer
We offer a range of benefits to support your well-being, including term life insurance, comprehensive medical insurance, flexible work arrangements, parental leave, birthday leave, LASA volunteering leave, and a confidential assistance programme.
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