Help Desk Professional for Financial Services

4 days ago


Baguio City, Cordillera, Philippines Neksjob Corporation Full time
Job Summary

We are seeking a skilled Help Desk Professional to join our team at Neksjob Corporation. In this role, you will be responsible for handling all incoming calls related to bank account concerns, fund transfers, and banking application support.

Responsibilities:

• Provide exceptional customer service while maintaining confidentiality of customer information

• Assist customers in navigating the bank's mobile app and addressing their inquiries

• Work collaboratively with the team to resolve customer issues efficiently

Requirements:

To succeed in this role, you will need:

• A high school diploma or equivalent, with a focus on customer experience and problem-solving skills

• Proficiency in English communication and computer skills

• Ability to work in a fast-paced environment with shifting schedules

About the Role

This is a great opportunity to grow your career in the financial services industry, working closely with customers to resolve their concerns and provide exceptional support. If you have a passion for delivering outstanding customer service and possess excellent problem-solving skills, we encourage you to apply.

Estimated Salary Range: PHP 20,500 per month.

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