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Customer Service and Bookkeeping Professional

2 months ago

Baguio City, Cordillera, Philippines Technodream Web Design Inc. Full time
Job Title: Customer Service Representative with Bookkeeping BackgroundJob Summary:

We are seeking a highly skilled Customer Service Representative with a background in bookkeeping to join our team at Technodream Web Design Inc.

Key Responsibilities:Customer Service:
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide exceptional service.
  • Issue Resolution: Analyze and resolve customer complaints in a timely and professional manner.
  • Product Knowledge: Stay up-to-date on our products and services to effectively communicate with customers.
  • Order Processing: Process customer orders accurately and efficiently.
  • Customer Feedback: Collect and analyze customer feedback to improve our services.
Bookkeeping:
  • Financial Record Keeping: Maintain accurate and up-to-date financial records for the company.
  • Accounts Payable and Receivable: Manage accounts payable and receivable, including vendor invoices and customer payments.
  • General Ledger Management: Maintain the general ledger, ensuring all financial transactions are properly recorded.
  • Financial Reporting: Prepare regular financial reports, including balance sheets and income statements.
  • Budgeting and Forecasting: Assist in budget preparation and financial forecasting.
  • Compliance and Documentation: Ensure compliance with accounting standards and company policies.
Requirements:
  • Proven Experience: 1+ years of experience in customer service and bookkeeping roles.
  • Accounting Principles: Strong understanding of accounting principles and financial record-keeping.
  • Accounting Software: Proficiency in accounting software, such as QuickBooks, and Microsoft Office Suite.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving and conflict resolution skills.