
Senior Delivery Operations Specialist
2 days ago
We are seeking a seasoned Delivery Operations Manager to oversee the successful delivery of multiple client projects across web, mobile, and e-commerce platforms.
About the Role- Oversight of delivery operations: ensuring timely and high-quality project delivery.
- Team leadership: mentoring and supporting a team of Project Managers and delivery staff.
- Client liaison: building strong working relationships with clients, resolving issues promptly, and representing the company with professionalism and positivity.
- Deliver high-priority projects on time, within budget, and to the required quality standards.
- Collaborate with cross-functional teams, including design, development, QA, and PMs, to ensure resources are aligned and deliverables meet client expectations.
- Lead daily project updates and delivery discussions with clients, ensuring clear communication and prompt issue resolution.
- Monitor and report on project performance metrics, identifying areas for improvement and implementing process enhancements as needed.
- Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions to meet those needs.
- 5+ years in delivery management, project management, or digital operations.
- Proven experience managing cross-functional digital teams (developers, PMs, QA, etc.).
- Strong understanding of Agile/hybrid delivery practices.
- Excellent stakeholder management skills and ability to communicate effectively with diverse stakeholders.
- Calm under pressure and proactive in finding solutions.
- Ability to switch between high-level planning and hands-on issue resolution.
- Work with a high-performing, globally-minded team.
- A people-first culture that values growth, ownership, and contribution.
- Structured career support and optional training opportunities.
- The opportunity to shape the future of how we deliver.
- A bonus scheme for happy staff and happy customers.
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